Account Deletion

How to request deletion

You can request deletion of your Duokeep account in the Duokeep mobile app after you no longer have an active workspace membership.

1. Open the Duokeep mobile app and sign in.
2. If you are still in a workspace, go to Account, choose Open Workspace, then choose Leave workspace for a shared workspace or Delete workspace for a solo workspace.
3. After you leave or delete the workspace, Duokeep returns you to Partner Requests. Choose Delete account.
4. Confirm by choosing Request deletion.

Account deletion enters a 30-day pending deletion period before finalization.

During the pending deletion period, you can sign in to cancel deletion or sign out. You can also contact Duokeep support with account deletion questions.

What deletion includes

When account deletion is finalized, we take reasonable steps to delete or de-identify your account profile, authentication details, profile image, devices, and related account data.

We may keep a de-identified account record so historical workspace attribution and shared workspace records continue to work. Old activity may appear as coming from a deleted user.

Information we may retain

Some information may be retained where required for legal, security, fraud prevention, backup, dispute resolution, workspace continuity, or legitimate operational reasons. Backup copies may take additional time to expire from our systems.

Shared workspaces

Account deletion is separate from workspace membership and workspace deletion. Duokeep cannot start account deletion while your account still has an active workspace membership.

If you leave a two-person workspace, the remaining active partner keeps access to shared workspace documents and collaboration history. If you are the only active member of a workspace, you can permanently delete that workspace and all of its files in the app before requesting account deletion.

Contact

Account deletion requests and related questions should be sent to Duokeep support.